CUSTOMER NOTICE- COVID 19 updateThursday 26, March 2020
Dear Customers and Partners,
In view of the latest developments regarding COVID-19 Coronavirus, we would like to update you about the steps we have taken to ensure business continuity.
During this unprecedented time, the Marlink Group is fully operational with total continuity of all our business operations in all locations and functions and with the clear focus to provide you with the highest quality of all our services.
Since the beginning of the outbreak, we have implemented our COVID 19 Response Plan and established a Crisis Team that meets daily to closely monitor, coordinate and direct specific actions to ensure full business continuity today and tomorrow and to protect our employees.
All our Telemar & Marlink offices worldwide are fully functional and all our Telecommunication Networks, our Teleports, our Network Operational Centres (NOCs) and our Customer Support Operations are fully operational. Our 24/7/365 support team is fully prepared to respond to your inquiries in a comprehensive and timely manner.
Our focus is the health and safety of our employees and our customers! We have taken all precautions to protect our people and our customers and postponed international travel and personal meetings. Our employees are well-equipped to work efficiently from remote and to organize business meetings, using collaboration applications and video chats. Everyone at Marlink Group remains fully reachable via email, phone, Skype / Teams or social networks.
Our top priority is to keep your business running as reliable and secure as possible. We continue to closely monitor the global situation and endeavour to secure all our operational service levels to provide you with a consistent and high-quality service.
Please contact your representative if you have any questions or need assistance.